Purchase and Ordering Policy

Order Confirmation:

• Upon completing a purchase, customers will receive an order confirmation email and on mobile messages with details of the transaction.
• Review your order carefully, and contact us immediately if any discrepancies are found.

Prescription Verification:

• For prescription lenses, our team will verify the prescription provided. Inaccurate prescriptions may result in order cancellation.

Customization Options:

• Some products may offer customization options. Ensure accuracy in selecting frame color, lens type, and other specifications during the ordering process

Delivery and Shipping Policy:

Shipping Timeframe :

• Orders will be processed and shipped within five business days. Delivery times may vary based on the shipping method selected.

Tracking Information :

• Once shipped, customers will receive tracking information to monitor the status and estimated delivery date

Exchange and Return Policy:

Eligibility:

• Exchanges and returns are accepted within seven days of the purchase date. It’s applicable only on spectacle frames, glasses charges will be applicable extra

Condition of Items:

• Items must be unused, in original packaging, and in the same condition as received.

Initiating Returns or Exchanges:

• Contact our customer support at 8866252277 to initiate the process.

Return Shipping:

• Customers are responsible for return shipping costs, unless the product is defective or damaged.

Refund Processing:

• Refunds will be issued to the original payment method within Seven business days after the returned item is inspected.

Defects and Damages:

Reporting Defective Items:

• Report defective or damaged items within 48 hours of receiving the product.

Replacement or Refund:

• We will arrange for a replacement or issue a refund for defective or damaged items.

Cancellations:

Cancellation Window:

• Cancellations are accepted within two hours of placing the order. Once processed, orders cannot be canceled.

Customer Support:

Contact Information:

• For inquiries, assistance, or to initiate returns/exchanges, contact our customer support at support@chashmastore.com

Response Time:

• We strive to respond to customer inquiries within Forty eight during business hours.

Feedback and Concerns:

• We welcome customer feedback. If you have concerns, please let us know, and we’ll work to address them promptly.

By making a purchase on our website, you agree to abide by the terms outlined in this comprehensive policy.