Faq – Chashmastore

How do I place an order on the spectacle ecommerce website?

To place an order on our spectacle ecommerce website, please follow these steps: - Browse through our collection of spectacles and select the ones you like. - Click on the chosen spectacles to view the product details and specifications. - Select your desired options such as color, frame style, lens type, and any additional features. - Choose the quantity you wish to purchase and click the "Add to Cart" button. - Provide your shipping address, contact information, and any applicable discount code. - Select your preferred payment method and complete the payment. - Once the order is successfully placed, you will receive an order confirmation email and messages with all the necessary details.

How can I track my order after placing it?

After placing your order, you will receive an order confirmation email or whatsapp message containing a unique tracking number. You can use this tracking number to track your order on our website. Simply log in to your account, go to the "Order History" section, and enter the tracking number. This will provide you with real-time updates on the status and location of your package.

What payment options are available on the spectacle ecommerce website?

We offer a variety of payment options to make your shopping experience convenient and secure. Currently, we accept All Cards,Visa,Mastercard,debit,Credit card, UPI and Instant Bank Transfar . All transactions are encrypted and comply with the highest security standards to protect your personal information.

Is there a return or exchange policy for spectacles purchased from your ecommerce website?

Yes, we have a hassle-free return and exchange policy for spectacles frames purchased from our ecommerce website. If for any reason you are not satisfied with your purchase or if there is a defect in the product, you can initiate a return or exchange within a specified time period (7 days). Please visit our "Returns and Exchanges" page on our website for detailed instructions and to initiate the process. Note that certain conditions and exceptions may apply, so we encourage you to review our policy for more information.

How can I contact customer support for any inquiries or issues?

We strive to provide exceptional customer support and assistance. If you have any inquiries, issues, or need further assistance, you can reach our customer support team through multiple channels: - Email: Send us an email at support@chashmastore.com and we will respond to your query as soon as possible. - Phone: Call our customer support helpline at 8866252277 during our business hours 10:00AM to 6:00PM - Live Chat: Access the live chat feature on our website to chat with a customer support representative in real-time. - Contact Form: Fill out the contact form on our website, providing your contact details and a detailed message, and our team will get back to you promptly. We hope this FAQ provides you with the necessary information about our spectacle ecommerce website. If you have any further questions, please don't hesitate to reach out to our customer support team. Happy shopping!